Terms of Service

1. Acceptance of terms

These Terms of Service (“Terms”) are a binding agreement between you and LaneLynx (“LaneLynx,” “we,” “us,” or “our”) governing your access to and use of the LaneLynx mobile app, website, and related services (the “Service”). If you do not agree to these Terms, do not use the Service.

2. Eligibility

You may use the Service only if you:

• are at least 18 years old;
• are an owner-operator or authorized representative of a motor carrier with valid, active operating authority;
• can form a binding contract with us; and
• are not barred from using the Service under applicable law.

You are responsible for ensuring that the information you provide (including MC/DOT numbers, insurance, and authority) is accurate, current, and lawful.

3. What the Service does

LaneLynx is an AI-powered dispatch tool. It can help you find loads, contact and negotiate with brokers, book loads, manage active loads, and follow up on paperwork and payment. The Service is a tool that acts at your direction. LaneLynx is not a motor carrier, freight broker, freight forwarder, factoring company, or party to any shipping contract. You remain the carrier of record and the decision-maker for your business.

4. No guarantee of results — important AI disclaimer

The Service uses artificial intelligence, including automated voice and text communication and negotiation. AI systems can be wrong, incomplete, or unpredictable, and can misunderstand, misquote, or make mistakes.

• We do not guarantee that you will find loads, obtain any particular rate, successfully book any load, get paid, avoid detention or other charges, or achieve any specific outcome.
• Any rates, availability, ETAs, load details, or broker information presented by the Service may be inaccurate or out of date. You are responsible for independently reviewing and verifying every load, rate, broker, and term before you commit to or accept it.
• You are solely responsible for the loads you accept and the business decisions you make. Any action the Service takes on your behalf (such as placing a call, sending an email, or submitting a bid) is taken at your direction and on your authorization.

5. Your responsibilities

• Safe operation: never interact with the app while driving. Follow all traffic, safety, hours-of-service, and other laws. You are solely responsible for operating your vehicle safely and lawfully.
• Compliance: maintain valid operating authority, insurance, and all required registrations and permits, and comply with all FMCSA, DOT, and other applicable rules.
• Verification: confirm the legitimacy of brokers, loads, and payment terms before committing. LaneLynx does not guarantee the identity, solvency, or good faith of any third party.
• Account security: keep your login credentials confidential and promptly notify us of any unauthorized use.
• Accurate information: keep your account, carrier, and payment information accurate and up to date.

6. Authorization for automated communications and recording

By using features that communicate with third parties, you authorize LaneLynx to make and receive phone calls, and to send emails and text messages, on your behalf to brokers and other parties in order to carry out the tasks you request. You represent that you have the authority to grant this permission.

You further acknowledge and agree that these calls and communications may be recorded, transcribed, and storedfor quality, record-keeping, dispute resolution, and to provide the Service. You are responsible for ensuring that your use of the Service’s communication features complies with applicable laws, including call-recording and consent laws in the relevant jurisdictions.

7. Subscriptions, billing, and cancellation

• Plans and free trial: the Service is offered on a paid subscription (for example, a monthly or annual plan). We may offer a free trial that requires a valid payment method on file. If you do not cancel before the trial ends, your paid subscription begins automatically and your payment method is charged.
• Auto-renewal: subscriptions automatically renew at the end of each billing period at the then-current price, and your payment method is charged, until you cancel. You may cancel at any time; cancellation takes effect at the end of the current billing period.
• Payment processing: payments are processed by a third-party payment provider acting as merchant of record. Their terms also apply to your purchase.
• Refunds: except where required by applicable law, payments are non-refundable and there are no refunds or credits for partial periods.
• Price changes: we may change prices or plans. We will give you notice of material changes, which take effect on your next billing period. Continuing to use the paid Service after a change means you accept the new price.
• Taxes: prices may be exclusive of applicable taxes, which may be added.

8. Acceptable use

You agree not to:

• use the Service for any unlawful, fraudulent, or deceptive purpose;
• misrepresent your identity, authority, insurance, or equipment;
• interfere with, disrupt, overload, or attempt to gain unauthorized access to the Service or its systems;
• reverse engineer, scrape, or copy the Service except as permitted by law;
• use the Service to harass, defraud, or harm any broker, shipper, or other party;
• resell, sublicense, or provide the Service to third parties without our written permission.

We may suspend or terminate accounts that violate these Terms or that we reasonably believe pose a risk.

9. Intellectual property

The Service, including its software, design, text, and branding, is owned by LaneLynx and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your own business as permitted by these Terms. You retain ownership of the content you submit, and you grant us a license to use that content as needed to operate and improve the Service.

10. Third-party services and content

The Service relies on and interoperates with third parties, including brokers, load boards, telephony and AI providers, payment processors, and Google. We do not control and are not responsible for third-party services, their content, availability, or conduct, or for any dealings between you and any broker or other third party. Your use of third-party services may be subject to their own terms.

11. Disclaimer of warranties

The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, LaneLynx disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade. LaneLynx does not warrant that the Service will be uninterrupted, secure, accurate, or error-free, or that it will produce any particular result.

12. Limitation of liability

To the fullest extent permitted by law, LaneLynx and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, lost revenue, lost business, lost or missed loads, lost or unpaid freight charges, detention, or loss of data, arising out of or relating to your use of (or inability to use) the Service, whether based on contract, tort, negligence, strict liability, or any other theory, even if advised of the possibility of such damages.

To the fullest extent permitted by law, LaneLynx’s total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amount you paid us for the Service in the three (3) months before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

13. Indemnification

You agree to defend, indemnify, and hold harmless LaneLynx and its officers, employees, and suppliers from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your loads, freight, and business dealings, including any dispute with a broker, shipper, or other party; (c) your violation of these Terms or applicable law; or (d) your violation of any rights of a third party.

14. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access at any time, with or without notice, if you violate these Terms, if required by law, or to protect the Service or others. Sections that by their nature should survive termination (including Sections 4, 5, 9–16) will survive.

15. Dispute resolution; arbitration; class-action waiver

Please read this section carefully — it affects your legal rights. Except for claims that qualify for small-claims court and requests for injunctive relief, you and LaneLynx agree to resolve any dispute arising out of or relating to the Service or these Terms through final and binding arbitration on an individual basis, rather than in court.

You and LaneLynx waive any right to a jury trial and agree that disputes will be brought only in your or our individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

If any part of this Section 15 is found unenforceable, the remainder will continue to apply, except that the class-action waiver is not severable — if it is found unenforceable, this entire Section 15 is void.

16. Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules, and by the U.S. Federal Arbitration Act with respect to Section 15. Subject to Section 15, you agree to the exclusive jurisdiction of the courts located there for any dispute not subject to arbitration.

17. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

18. Miscellaneous

• These Terms and the Privacy Policy are the entire agreement between you and LaneLynx regarding the Service.
• If any provision is found unenforceable, the rest remain in effect.
• Our failure to enforce a provision is not a waiver of it.
• You may not assign these Terms without our consent; we may assign them.

19. Contact us

Questions about these Terms? Contact us at hello@lanelynx.com.