What is TONU? Truck Ordered Not Used pay, explained
· 5 min read
TONU stands for Truck Ordered Not Used. It’s the fee a broker owes you when you’ve been dispatched on a load and they cancel it before you can haul — compensation for the run you committed to and the freight you turned down to take it.
When TONU applies
TONU kicks in when you’ve been formally dispatched — you accepted the load, got the rate confirmation, and arranged your day around it — and then the load is cancelled by the broker or shipper. Common triggers: the shipper’s freight isn’t ready, the load gets double-covered, or the customer pulls it. The key is that you were committed and lost the opportunity to book something else.
What TONU pays
There’s no universal rate — it’s negotiated — but a typical TONU fee runs $150–$250 flat, sometimes higher if you’d already driven to the pickup (deadhead) or turned away good freight. It’s not meant to replace the whole load’s revenue; it’s meant to cover you for being left with a hole in your day.
How to actually collect it
- Agree it up front. The cleanest TONU claims are the ones where a cancellation fee was named during negotiationor written on the rate con. Ask: “What’s your TONU if this cancels after dispatch?”
- Keep the paper trail. The rate confirmation is your proof you were dispatched. Save it, along with any messages showing the cancellation and the time it came.
- File promptly and by phone. Call the broker, state that you were dispatched and the load was cancelled, and request the TONU. A documented, prompt claim is far harder to brush off than an email sent days later.
- Invoice it. Bill the TONU as its own line with the cancelled load’s reference and the rate con attached.
The catch
TONU is not automatic. If it was never agreed to, a broker can refuse — which is exactly why naming it before you accept the load is worth the ten seconds it takes. A carrier who asks about TONU up front signals they know how the business works, and brokers treat those carriers differently.
Where LaneLynx fits
LaneLynx negotiates the TONU into the deal up front and, if a broker cancels on you after dispatch, files the claim by phone with the rate con in hand — so a dry run doesn’t just become lost time. It’s part of the same back-office follow-through that chases your detention and your invoices until the money actually lands.